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What can you expect to happen once you have made a report?

  Once reported, your complaint is put forward to the appropriate team member within the CSP. 
All reports are kept in the strictness of confidence and we will not reveal any of your details unless you ask us to.


We will:

  • Take every report of anti-social behaviour seriously, and record your complaint.
  • Contact you within one working day of you first reporting a problem.
  • Look at the risks to your personal case, to decide how we can best support you.
  • Meet with you in person, if needed, to gather more information.
  • Provide log sheets and guidance, if we need you to record more details and dates of incidents.
  • Offer a referral to victim support services to every repeat victim.
  • Ask your permission, should we need to pass your information to someone else within the Partnership.
  • Offer support to witnesses and victims - prior, during and post, any court action.
  • Work alongside other partners to share information and tackle issues.
  • Update you on our course of action, each step of the way.
  • Provide you with one single point of contact.
  • Ensure your needs as a victim are understood and supported.
  • Investigate every case we take on fully and gather as much information as is available.
  • Consider all the tools and powers available to us to help resolve issues.
  • Continue to monitor your situation and support your needs.
  • We will explain our findings when we finish investigating.
  • Monitor your satisfaction with the way we have dealt with your case.
  • Give victims the right of complaint to the Community Safety Partnership through their local Councillor, if agencies have failed to act on an on-going case of anti-social behaviour; and the matter can not be resolved through the individual agency's normal complaints procedure.